Monthly WordPress maintenance support
Helping you get the best out of your WordPress website.
Are you spending too much time fixing and maintaining WordPress? Need to set up plugins, change themes, add custom features and troubleshoot errors with a secure service?
Our team of WordPress experts helps you stop error messages, slowdowns and other problems stopping your WordPress platform from running properly. We can also enhance your site by adding functionality based on your needs.
We specialize in WordPress support services for small to medium-sized websites.Our monthly WordPress Support Plans offer complete peace of mind … a stable team that takes care of day-to-day maintenance and is ready to provide support services as needed.
Do you need WordPress help?
1. WordPress Support
2. WordPress Maintenance
3. Fix a hacked WordPress site
4. WordPress Ecommerce Support
5. Cleaning up malware on a WordPress site
And of course fixing Common WordPress Errors, such as:
White Screen of Death (WSOD), 500 Internal Server Error, Error Establishing Database Connection, Connection Timed Out, Auto-Update issues, Parse, 404, PHP errors
Why us? Because no one else does what we do!
There are many reasons for hiring us. Are you not sure or have a question? Get in touch with us!
Expertise – Our team is made of specialists who work with WordPress on daily basis. We know what we’re doing.
Security – We are always concerned about the integrity of your website and data.
Priority – Your support tickets are handled first, ensuring that we can work smoothly together.
Communication – Our team is ready to communicate in English, and to resolve all questions.
Monthly Support – it’s not our main business. We build new websites daily on offer this to help our clients. This means that we’re not going out of business even if we have 1 client on WordPress maintenance plan.
About Monthly WordPress maintenance support
Each WordPress website has the same collection of core needs. These needs have been grouped into six key programs and included in all of our plans.
The most effective way to protect your site and remain newest features is to keep your plugins up-to – date. However not tested update can destroy your website, especially with major version change.
Cloud-based backups of the entire WordPress website are the foundation of the security and peace of mind from catastrophe. Never think about loosing your website data again.
Our proactive approach to security combines Firewall, hardening & repairing possible threats before they become an issue.
Keep your website running smoothly and look amazing in a world of upgrades to apps or browsers.
Outstanding customer service never goes out of style! We pride ourselves on offering the best support for WordPress in the industry. Each client gets access to our support system.
We will be the first to know when your website is down. You should feel safe knowing that you have a team of experts to quickly get you back online.
Choose your plan
You can pay in USD, EUR. Clients in Europe without valid VAT number will be charged with 21% VAT.
Maintenance & Bug Fixes
Security & Malware Scans
Free Malware Cleanups
Uptime Monitoring 24/7
Maintenance & Bug Fixes
Security & Malware scans
Free Malware Cleanups
Uptime Monitoring 24/7
Google Search Console monitoring
Monitor & Fix Broken Links
1 hour of work included
Priority Support (email or chat)
Staging / Development Site
2 hours of work included
Monthly ongoing performance and UX improvements
VIP Support (email, chat or phone)
*Add eCommerce support to any plan for an extra $60/month
Because of the added difficulty of a WordPress eCommerce stores, on all of our maintenance plans we offer support for online stores at an extra $60 / month cost to eCommerce sites.
Who Benefits The Most
Entrepreneur – Setting up your own eCommerce, booking platform or service list? Let us lay the technical groundwork and grow together.
Small Companies – You may not be able to employ a full-time WordPress expert (and may not need one as well). We can provide fast and customized support.
Large Companies – Let’s fix your issues so you’ll be able to work well. We can build and change some WordPress plugins that will save your teams time.
Yes, we provide free website restores and malware cleanups for our maintenance plan customers, and we expand this service to new registrations. The only catch is that a minimum of six months of subscription is required to qualify for free cleaning. However we take each case individually. Smaller websites will take less time to clean and we will give you a discount.
Yey! If you are not satisfied with your maintenance services in any way, we give a 100% refund.
We also have no time based contract requirements. Our customers remain with us, because they love our customer service, WordPress ‘s technological understanding and attitude!
Yes! With our WordPress speed optimization service, we will take your site from frustratingly slow to below 2 second load times (and much faster on high-quality hosting).
Your sluggish WordPress site damages your Google rankings and you lose clients as we speak.
This service is also included in the Premium package, so you don’t have to order extra service. If you want to take this under “Premium package” we do sign a minimum of 6 month contract.
The package includes maintenance of a single WordPress site.
Various sites typically have various levels of complexity and objectives so individual attention is needed. We may discuss adding more than one site to a custom plan, but it may require a another package altogether.
Yes, we can discuss upgrades and downgrades for subsequent months.
However, it’s not possible to change a plan after the month has started.
That is highly dependent on what problems you ‘d like to tackle.
If you need basic support, the Green plan would be enough. Consider the Green + and Premium Plans if you want specialists to improve your protection and customize your website.
But don’t worry: We can give you an answer on best plan. For more details please submit a request using the form or call us.
Most likely yes, as practically any support role involves fine-tuning of internal settings. Also we always want to be sure we can access website at any point you might need help. This requires a WordPress admin account, and SFTP access to server files.
If you are concerned about your main admin account, we will help you set up new admin account that you will be able to delete at any time.
Finally, we are pleased to provide you with an comprehensive list of improvements that we have made so you can keep track of those improvements.
We will setup a recurring billing with PayPal or Stripe. You will be charged within first days of each month. If your charge is declined, we get in touch with you and find out what’s the situation and if we should keep supporting you.
Yes! We can charge you in EUR. It’s totally up to you.
Yes! All prices listed here are without VAT. If you have a valid EU VAT license your VAT will be 0%. We’re company in Europe with valid VAT registration.
You can cancel your contract at any time. People are staying with us because we love our support and care for their web site. Our WordPress Maintenance Plans don’t want to keep you trapped in something you don’t need or want. Simply write us an email, or call us.
Our maintenance plans concentrate on maintaining your website, and the SEO is outside the reach of a maintenance plan.
SEO Plans are separately available and complement our WordPress Maintenance Plans.
Our WordPress maintenance plans are a part of complete support for WordPress. As part of the maintenance plan, we follow best practices to improve the SEO of everything we do. Examples include:
- when we add images we add alt tags (alternative text for search engines and disabled users)
- we make sure your website has a good quality SEO plugin in place.
- we make sure your site is able to be indexed by search engines.
- we add an xml sitemap to help search engines spider your site.
To be able to manage all aspects of a WordPress website for our clients we need access three things:
1. Administrator level access to WordPress Admin.
You can either create a new account for us, or you can send us details of your admin account and we will create our own admin user.
2. Your WordPress Database.
You can either have access to Cpanel / Hosting, or to phpMyAdmin. This covers both (2) and (3) if you have access to the Cpanel / Hosting.
3. Your Websites Files.
SFTP (safe file transfer protocol) gives us access to manage all the files which make up your WordPress website directly.
In general , people give us two things; their credentials for managing WordPress and their credentials for administrating the hosting account and we are on our way!
We often build our own users to access various areas in order to prevent problems with password resets and also to make it easy for users to uninstall if our services are no longer needed.
Lastly, here at Green Wire Media we take protection very seriously and we take special care of sensitive details with our customers. All access points use double access authentication, and no passwords are ever sent via email.
We will be happy to help you. For long term customers it’s free of charge. We will not ask for a dime to migrate your website.
Green Wire Media provides support for websites on the WordPress platform and is not affiliated with the WordPress Foundation.