Monthly WordPress Support
Over 437 companies have trusted Green Wire Media for WordPress services since 2008.
800+ websites built.
In the last 18 months we have received over 5000 tasks.
We manage and support hundreds of websites – typically around 600-700 at any given time, depending on the quarter. This experience allows us to handle any challenge that comes our way, no matter when you need us.
Who We help
We offer seamless solutions for a diverse range of clients through our website support services.
Small businesses
Our website support services offer a cost-effective solution for small businesses and startups looking to establish a strong online presence. We provide the technical expertise and ongoing support needed to efficiently manage your website, so you can focus on what matters most—growing your business and achieving your goals.
Agencies
Our white label support services are specifically tailored to meet the needs of agencies like yours. Designed to seamlessly integrate with your existing offerings, they enable you to provide comprehensive support solutions to your clients effortlessly. Focus on your core business, while we handle the technical aspects. Whether you need assistance with smaller tasks or full project management from start to finish, we’ve got you covered. Need someone to hop on a call with a client? No problem—we can effectively communicate and act as your in-house support team whenever needed.
VIP & Enterprises
As a business owner, you can rely on our expertise in handling projects of any size and complexity. Our support services are scalable and customizable, tailored to meet the unique needs of large organizations like yours. We take the time to understand your company’s structure, standards, and requirements, providing ongoing assistance with daily tasks and new projects. This approach is perfect for companies managing multiple businesses or websites, saving you time and effort by ensuring consistency across all your digital initiatives.
SEO Agencies
We have extensive knowledge in the SEO field and understand that your time is best spent on strategic SEO activities rather than implementing technical changes. We collaborate closely with SEO agencies to provide the technical support needed for their projects—such as speed improvements, code edits, structure updates, and more.
Designers
Need someone to bring your designs to life? Look no further and get in touch with us. Whether you need assistance with an existing project or your client needs a complete website build, we’re here to help make it happen.
Under the hood
Your Website Support Partner
Our dedicated WordPress team can help you enhance your online presence without the need to hire additional staff. Whether you need extra hands for a project, are short on time, or lack the specific expertise to deliver a fully functional website, we are here to provide seamless support and ensure your digital goals are met efficiently.
Dedicated Project Manager
Experience family-like support with our dedicated project manager. They work hand-in-hand with a team of expert UI designers and developers, ensuring your project is crafted to perfection, reflecting your unique vision and needs.
- Customized Involvement: Engage with your project as much as you prefer, with a project manager who adapts to your level of involvement.
- Professional Support & Rapid Response: Experience efficient and expert support, ensuring swift and effective communication throughout your project.
- Continuous Updates: Stay informed from start to finish, with regular updates that keep you in the loop every step of the way.
A Trusted Partner for Your Website Needs
Reduce your workload and business costs by letting us handle the technical side of things. With our support services, you can focus on what truly matters—growing your business and enhancing your brand—without the need to hire additional staff. Our team of developers, designers, and marketers is dedicated to providing high-quality website support, always working behind the scenes to ensure your online presence is strong and seamless. We’re here to support your success, not to take the spotlight.
We work with:
Some of the tasks that we do daily:
- Custom website development;
- WordPress website development;
- NoCode website development;
- Day to Day tasks, site updates;
- Monthly Support;
- SEO;
- Website Audit;
- DNS Managment and related tasks;
- Consulting;
- Website migration;
- Hacked site cleaning;
- Site Speed improvements;
- Server management;
- Content updates;
- Plugin updates;
Why it’s a good idea to use our website support services?
- Lower costs. In many cases, partnering with us is more cost-effective than hiring a full-time developer. Instead of managing payroll and dealing with limited expertise, you gain access to a team of professionals with diverse skills. Plus, our support is always available when you need it—we’re here year-round, without breaks.
- We grow with you. Whether you need support for a single project each year or multiple projects every month, we’re here to adapt to your needs. As your business expands, we’ll be there every step of the way.
- Don't have to train. While we do take the time to understand your way of working, it’s a one-time effort. You won’t have to repeatedly explain your processes or worry about training new team members—we retain the knowledge and apply it consistently to all future projects.
- Less worries. For smaller teams, sudden surges in projects can be challenging to manage. That’s where we come in—we can handle the overflow, so you don’t have to scramble to find a new in-house developer. We’re here to provide flexible support whenever you need it.
- No freelance site husle. You don’t need to waste time searching for temporary help or dealing with the uncertainties of freelancers. We’re always available whenever you need us—whether that’s every day, once a month, or just once a year. We’re here to support you.
- Numerous developers. You don't need to think about the workload or if your developer is able to code it.
Portfolio
This is a small list of our own projects we have worked on. For a full portfolio reach out to us or see the full portfolio.
BPO
Web Development, Design (Full project)
FAQ
All the details you need about our Website Support services are right here. Can’t find the answer you’re looking for? Don’t hesitate to reach out to our team for a conversation.
My website is being hacked! If I sign up for a contract, are you going to repair it?
Yes, we provide free website restores and malware cleanups for our maintenance plan customers, and we expand this service to new registrations. The only catch is that a minimum of six months of subscription is required to qualify for free cleaning. However we take each case individually. Smaller websites will take less time to clean and we will give you a discount.
Do you offer a 30 day money back guarantee?
Yey! If you are not satisfied with your maintenance services in any way, we give a 100% refund.
We also have no time based contract requirements. Our customers remain with us, because they love our customer service, WordPress ‘s technological understanding and attitude!
Do you provide WordPress speed optimization?
Yes! With our WordPress speed optimization service, we will take your site from frustratingly slow to below 2 second load times (and much faster on high-quality hosting).
Your sluggish WordPress site damages your Google rankings and you lose clients as we speak.
This service is also included in the Premium package, so you don’t have to order extra service. If you want to take this under “Premium package” we do sign a minimum of 6 month contract.
Not sure if your website is slow? Run a free test: GTMetrix and Google Page Insights
What if I have more than one website?
The package includes maintenance of a single WordPress site.
Various sites typically have various levels of complexity and objectives so individual attention is needed. We may discuss adding more than one site to a custom plan, but it may require a another package altogether.
Can I change from one package to another?
Yes, we can discuss upgrades and downgrades for subsequent months.
However, it’s not possible to change a plan after the month has started.
Which package should I choose?
That is highly dependent on what problems you ‘d like to tackle.
If you need basic support, the Green plan would be enough. Consider the Green + and Premium Plans if you want specialists to improve your protection and customize your website.
But don’t worry: We can give you an answer on best plan. For more details please submit a request using the form or call us.
Do I need to give Green Wire Media server access?
Most likely yes, as practically any support role involves fine-tuning of internal settings. Also we always want to be sure we can access website at any point you might need help. This requires a WordPress admin account, and SFTP access to server files.
If you are concerned about your main admin account, we will help you set up new admin account that you will be able to delete at any time.
Finally, we are pleased to provide you with an comprehensive list of improvements that we have made so you can keep track of those improvements.
How can I pay?
We will setup a recurring billing with PayPal or Stripe. You will be charged within first days of each month. If your charge is declined, we get in touch with you and find out what’s the situation and if we should keep supporting you.
Can I pay in EUR?
Yes! We can charge you in EUR. It’s totally up to you.
Do you charge VAT in Europe?
Yes! All prices listed here are without VAT. If you have a valid EU VAT license your VAT will be 0%. We’re company in Europe with valid VAT registration.
What if I want to cancel my subscription?
You can cancel your contract at any time. People are staying with us because they love our support and care for their web site. Our WordPress Maintenance Plans don’t want to keep you trapped in something you don’t need or want. Simply write us an email, or call us.
Do maintenance plans include SEO?
Our maintenance plans concentrate on maintaining your website, and the SEO is outside the reach of a maintenance plan.
SEO Plans are separately available and complement our WordPress Maintenance Plans.
Our WordPress maintenance plans are a part of complete support for WordPress. As part of the maintenance plan, we follow best practices to improve the SEO of everything we do. Examples include:
- when we add images we add alt tags (alternative text for search engines and disabled users)
- we make sure your website has a good quality SEO plugin in place.
- we make sure your site is able to be indexed by search engines.
- we add an xml sitemap to help search engines spider your site.
What passwords do you need to get started?
To be able to manage all aspects of a WordPress website for our clients we need access three things:
1. Administrator level access to WordPress Admin.
You can either create a new account for us, or you can send us details of your admin account and we will create our own admin user.
2. Your WordPress Database.
You can either have access to Cpanel / Hosting, or to phpMyAdmin. This covers both (2) and (3) if you have access to the Cpanel / Hosting.
3. Your Websites Files.
SFTP (safe file transfer protocol) gives us access to manage all the files which make up your WordPress website directly.
In general , people give us two things; their credentials for managing WordPress and their credentials for administrating the hosting account and we are on our way!
We often build our own users to access various areas in order to prevent problems with password resets and also to make it easy for users to uninstall if our services are no longer needed.
Lastly, here at Green Wire Media we take protection very seriously and we take special care of sensitive details with our customers. All access points use double access authentication, and no passwords are ever sent via email.
What if I want to migrate to new hosting?
We will be happy to help you. For long term customers it’s free of charge. We will not ask for a dime to migrate your website.